When you access the OKKO Health public website, you are asked to give or reject your consent to different types of cookies being used to deliver the service. In order to store the status of this consent, we must store a small piece of text (a “cookie”) on your computer.
Lawful basis for processing this data:
Legitimate interests
We process this information because it allows us to comply with our legal obligations.
For all visitors to our website, we also set cookies that allow us to store your preferences (e.g. desired language), and cookies related to security.
Lawful basis for processing this data:
Legitimate interests
We process this information because it is required for essential functionality on the website
When you agree to optional functional cookies being used, additional functionality is enabled on the website. For example, the user interactions with our site (for example, mouse movement, and scrolling) may be recorded and processed anonymously (as part of reCAPTCHA, see Section 8) in order to determine whether visitors to our website are genuine humans, or automated scripts (“bots”).
Processing this data supports us to operate and manage resources allocated to our website, by limiting automated submissions to our contact form.
Lawful basis for processing this data:
Consent
Consent is given at the time of sign-up accepting cookies
When accessing the OKKO Health knowledgebase (help.okkohealth.com), our cloud-based customer service software carries out additional data collection on our behalf. Via this cloud-based customer service software, we collect your IP address, information on which pages you access, and for how long, and which phrases/terms you search the website for. We use this in aggregate form (e.g. “users from X country access page Y most frequently”) to understand which knowledgebase articles are more popular, in order to guide our future project development. We must also set several cookies that are required to support security features on the website, such as rate limiting.
Lawful basis for processing this data:
Legitimate interests
We process this information as this allows us to run, grow and develop our businesses and services and to operate and improve our knowledge base website.