For all users on the OKKO Health app, we monitor engagement and feature usage by recording every interaction, this includes, but is not limited to, page visits, content viewed, and logs made on our app.‌

To enhance your experience on our app, we identify and recommend the most relevant features based on your profile, treatment, symptom tracking, health condition(s) and recent activities.

We use third party analytics software, hosted within OKKO Health servers, to collect information about the usage of our app and platform to enable us to improve how they work and to deliver you a better service. The information allows us to see the overall patterns of usage on our software and helps us record any difficulties you have with them.

We also infer your location based on your IP address on our website (okkohealth.com) to ensure that you are redirected to the correct site for your country.

Product issues, identified by users and communicated through customer support, are effectively diagnosed, and resolved using data collected from interactions on the app and platform.

Lawful basis for processing this data:

Legitimate interests

We process this information upon our legitimate interests to run, grow and develop our businesses and services and to operate and improve our website, app and platform. Processing this information also contributes to our ability to comply with legal requirements for post market surveillance.